Tower Building Exercise:
This is one of the exercises which Dr. Mandi does to explain
the mantra of Craftsmanship and Modern management. In this, he first asked one
of the students in the class to come and build a tower of cubes. The student
did an excellent job by building the tower of as many as 17 cubes. This was
referred to as Craftsmanship as the work was done only by that student. He then
twisted the task and asked 3 people to come: A worker, a manager and a CEO. The
worker was blindfolded and followed the instructions of the manager. The CEO
was overseeing the task and was communicating only with the manager. This was a
perfect example of how the Modern Management system works.
Additional factors which differentiate craftsmanship with
modern management is that work is non-parallel in craftsmanship whereas
parallel work goes on in modern management. The interdependency is high in case
of modern management and there is also deskilling done in case of modern management
whereas craftsmanship is about unity in work and having complete skills. Deskilling
helps in training and the delegation of work also gets easier.
He also explained the 3Es of Management and the co-relation
between them. They are:
Excellence: This can be thought of as the ultimate motive of
any organization. This is what strives the organization to work harder and
better.
Efficiency: The ratio of output required to the input given
is termed as efficiency. It is a quantifiable character.
Effectiveness: This
can be defined as the ability of a person to achieve his desired objective. It
is non-quantifiable in nature.
The formula correlating them is as follows:
Excellence = Efficiency * Effectiveness
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